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Frequently Asked Questions

Q: What services are provided for individuals with disabilities travelling on Public Transportation ?

VIA Rail Canada-Service for Special Needs

Access to Travel, your special needs information source for transpotation between Canadian cities

Canada Transportation Agency-Accessible Transportation

Marine Atlantic-Travel for Persons with Disabllities



Q: Is my guide dog permitted to accompany me while using public transportation?
A:
In Canada guide dogs are permitted in taxis and on all other forms of public transportation. Each province has its own laws, but they are basically the same: guide dogs can go anywhere people can, and guide dog users cannot be denied service or charged an extra fee because the dog is accompanying the user. Individuals or organizations found guilty of violating these laws can be charged, with penalties.

Transportation companies large and small have policies governing access. All allow guide dogs, but the details can vary – check before planning your trip.

Graduates of accredited guide dog schools are issued an ID card that includes a picture of the guide dog and master. Carry this card at all times – you and your dog could be denied access without it.

Be Sure to include your dog in all travel arrangements and that the dog is noted on all travel documents.

Ask the transportation service provider for concessions regarding service dogs before you make reservations.

Here are some links for additional information.











Q: What are some things I can do to make my Business more accessible?
A:
Make it easy for people to locate your business
  • Advertise the accurate accessibility of your business
  • Use clear and distinct signage for people with visual impairments
  • Make the entrance clearly visible
  • Have clear and readable directions to all entrances
  • Avoid obstructions and remove all dangerous obstacles from common paths

  • Make it easy for people to enter your business
  • Make all doors automatic
  • Narrow Doorways need to be widened for people using wheelchairs or walkers

  • Remove barriers within your establishment
  • Customers should have access to all goods and services with equal ease and convenience
  • Signage and all information needs to be clearly placed for visually impaired individuals
  • Lighting and layout should highlight products
  • If you use candlelight in your establishment have reading lights available for patrons who require them
  • For individuals with hearing impairment reduce overall noise especially backgrouond music
  • For individuals with mobility imapirments widen isles, lower counter tops and place all goods withn easy reach.
  • Provide non-slip floor surfaces

  • Customer Service-Sensitivity Training
  • Provide sentitivity Training to staff to ensure that they can provide a positive customers service experience for any individuals with special needs.
























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